Senior man giving woman piggyback rideLong term care is known to be one of the most dynamic, complex and important parts of the health care system.  The need to ensure high quality, low risk care and services while being in compliance with legislation is of utmost importance.  Retirement residences also play an important role in the continuum of seniors’ care and housing and although not considered part of the publicly funded health care system their role is important nonetheless.  The owners and management of long term care homes and assisted living/retirement residences have the unique challenge of maintaining an optimal quality of care and services, maximizing occupancy, and containing costs while offering a stellar living environment with superb care, hospitality and customer service.

Our Experience Includes:

  • Working with long term care and retirement residences and parent companies
  • Facilitating team alignment
  • Developing and leading a culture of change management
  • Project management
  • Operational process and structure reviews
  • Vision, values and mission/purpose statement development
  • Recruitment of general managers and sales & marketing professionals (in partnership with Greenhouse Marketing & Communications)
  • Value proposition and strategic direction development
  • Preparing operational reports and statements for Ontario Municipal Board (OMB) Hearings
  • Leadership Effectiveness Analysis™ 360 assessments and Sales Performance Assessments
  • Development of Role Success Profiles and coaching culture

Clients Include: